Memopryl Refund Policy: Eligibility, Returns and Refund Timing
Quick answerYou may request a Memopryl refund within 60 days of purchase by calling +1 (302) 200-3480 with your order ID. Mail the bottles by tracked post, at your cost, to 622 Third Avenue, Floor 33, New York, NY 10017, with your full name, email and order ID inside. The refund is sent 3-5 business days after the return is credited.
Which orders does this refund policy cover?
This policy covers Memopryl orders placed through the authorized seller, Gomemopryl, and paid on the BuyGoods checkout. It applies to the 1, 3 and 6-bottle packs alike.
Orders from marketplaces or other websites are not covered. Those sellers set their own rules. The where to buy page explains why that matters.
Memopryl refund terms at a glance
The key terms fit in one table. Each row is explained in its own section further down.
| Term | Detail |
|---|---|
| Refund window | 60 days from the purchase date |
| How to request | By phone: +1 (302) 200-3480, with your order ID |
| Return address | 622 Third Avenue, Floor 33, New York, NY 10017 |
| Inside the parcel | Full name, order email and order ID |
| Return shipping | Paid by the buyer; use a tracked service |
| Refund sent | 3-5 business days after the return is credited |
| Shows on your card | Usually 5-10 days after it is sent |
| Damaged or wrong items | Call the order desk before posting anything back |
What the key words mean
A few words carry most of the weight in this policy. Here is what each one means in practice.
Purchase date
The date on your order confirmation email. The 60-day window counts from this day.
Order ID
The reference in your order email. The desk uses it to find your order and match your return.
Credited
The point when your return has been received and matched to your order. Refund timing starts here.
Tracked service
Any postal or courier service that gives you a tracking number you can check online.
Who is eligible for a refund?
You are eligible if you bought Memopryl from the authorized seller and you call within 60 days of the purchase date. The purchase date is the one in your order confirmation email.
You do not need to give a reason. The 60-day money-back guarantee is a purchase policy, and a refund does not depend on how the capsules worked for you.
If you stopped because of a side effect
Stop the capsules and speak to your doctor first. Then call the order desk inside the 60 days; the refund steps are the same. Memopryl names St. John's wort, which interacts with many medicines (MSKCC, St. John's Wort), and the side effects page lists what to mention.
Timing
Shipping days count toward the 60. Call a few days before the window closes so the claim is logged in time.
How do you request a refund?
Refund requests are made by phone. Call the order desk at +1 (302) 200-3480, the desk of the BuyGoods checkout platform.
Give your order ID, full name and the email used to order. Say that you want a refund under the 60-day guarantee. Desk hours are not published, so call back later if no one answers. Write down the date and time of your call.
Where do you send the return, and how should it be shipped?
Mail the return to 622 Third Avenue, Floor 33, New York, NY 10017. This is the returns address, not the office address, so check the label twice.
Gather the bottles
Collect the bottles from your order. Ask the desk during your call which bottles they want returned.
Write a note
On a sheet of paper, write your full name, the email used for the order and your order ID.
Pack it firmly
Use a sturdy box with padding, so the bottles do not crack in transit.
Address it clearly
Write 622 Third Avenue, Floor 33, New York, NY 10017 on the label, with your own return address in the corner.
Return shipping
The buyer pays return shipping. Use a tracked service, so you can show the parcel arrived.
Keep the postage receipt and the tracking number until the refund shows on your card. If the parcel goes missing, the tracking record is your proof that it was sent.
How long does the refund take?
The refund is sent 3-5 business days after the return is credited. Your card issuer then usually takes 5-10 days to post it.
- You post the parcel
Keep the tracking number. Delivery time depends on the service you choose.
- Return is credited
The parcel is received and matched to your order ID.
- 3-5 business days later
The refund is sent to the card you paid with.
- 5-10 days after that
The credit appears on your statement, depending on your card issuer.
If nothing shows after that, call +1 (302) 200-3480 with your order ID and tracking number.
What amount is refunded?
The refund goes back to the card or wallet you paid with. Return postage is not refunded, because the buyer pays it.
Whether the original shipping charge is refunded is not published in our files. Ask the order desk during your call, so you know the amount to expect.
| Cost | Refunded? |
|---|---|
| Pack price | Yes, under the 60-day guarantee |
| Original shipping charge | Not published; ask the order desk |
| Return postage | No, paid by the buyer |
What if an item arrives damaged or wrong?
Call the order desk before posting anything back. Describe the damage or the wrong item, and give your order ID.
Take photos of the box, the bottles and any broken seal first. Do not take capsules from a damaged bottle. The shipping page lists the full steps for a damaged parcel.
Can you cancel an order, and what about chargebacks?
To cancel, call the order desk as soon as possible with your order ID. The desk handles order changes and can tell you whether the order can still be stopped. If the parcel has already shipped, the return steps above apply instead. Cancelling on this website is not possible, because the site cannot see orders.
Chargebacks and card disputes
Call the order desk first. Most refund questions are solved faster that way than through a bank. A card dispute opened while a refund is in progress can slow both down. If the desk cannot solve the problem, your card issuer's own dispute process is still there for you.
What should you weigh before returning?
In your favor
- You do not need to give a reason
- The same 60-day window applies to every pack
- One phone number handles the whole claim
- Refund timing is set out in plain terms
Keep in mind
- Return postage is paid by you
- Shipping days count toward the 60
- Refunds take two steps: credit, then card posting
- Marketplace orders are not covered
Who do you contact, and can this policy change?
Call the order desk at +1 (302) 200-3480 for any refund, return or cancellation. The website inbox, [email protected], handles site questions and cannot see orders. For sales questions, use the sales contact page linked in your order email. The contact page lists every channel.
This policy can change. If the retailer updates its terms, this page is updated and the “Last updated” date moves forward. Read it again before you make a claim, and keep your order email, because it records your purchase date and order ID.
Memopryl refund policy FAQ
What is the Memopryl refund window?
60 days from the purchase date. Your phone request should reach the order desk inside that window.
Can I ask for a refund by email?
Refund requests start with a call to +1 (302) 200-3480. The website inbox, [email protected], cannot see orders, so it cannot start a refund.
What goes inside the return parcel?
Your full name, the email used for the order and your order ID. Without them, the return may be hard to match to your purchase.
Who pays for return shipping?
The buyer pays tracked return shipping. For damaged or wrong items, ask the order desk how the return should be handled before posting.
When does the money reach my card?
The refund is sent 3-5 business days after the return is credited. Card issuers then take 5-10 days to post it.
Can I cancel an order that has not shipped?
Call the order desk as soon as possible with your order ID. The desk can tell you whether the order can still be stopped.
Should I file a chargeback with my bank?
Call the order desk first. A dispute running at the same time as a refund can slow both down. Your bank's process is there if the desk cannot solve the problem.
Does this policy cover marketplace orders?
This policy covers orders placed through the authorized seller. Orders from other sellers follow that seller's rules.
Order Memopryl with a 60-day refund window
Every pack is covered for 60 days from purchase. Prices, shipping and tax show at checkout. Check your medicines with a doctor or pharmacist first.
